NOT  AT  FAULT  SERVICES

 

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Purpose of NYFS

Secure accountability and remediate preventable loss where individuals have suffered harm through no fault of their own.

 

Vision of NYFS

A fairer society in which power imbalances are corrected, rights are protected, and preventable loss is systematically reduced.

 

Mission of NYFS

To deliver practical remediation, strategic advocacy, and systemic reform that restores fairness for individuals whose rights have been unfairly treated.

 

Core value

1. Fairness first : We advance a fair go where imbalance or exploitation exists.

2. Accountability without fear or favour: We pursue responsible outcomes across individuals, industries, and regulators.

3. Rights-centred advocacy: We protect and promote consumer, employment, privacy, and human rights.

4. Systemic integrity: We address structural deficiencies, not just individual cases.

 

Strategic Pillars

1. Remediation & Recovery: Deliver effective pathways to address financial and non-financial loss (note 1).

2. Accountability & Assurance: Identify and challenge misrepresentation, imbalances of power, regulatory gaps, and systemic risk.

3. Advocacy & Reform: Engage strategically to strengthen laws, industry standards, and regulatory practice.

4. Education & Empowerment: To increase awareness of rights and reduce preventable harm through informed action.

Note 1: The Company excludes losses arising from criminal acts (potentially not traffic related), geopolitical events, acts of God, war, terrorism, widespread uncontrollable events, and accident compensation matters (within New Zealand).

 

Key Stakeholders

Primary Stakeholders

• Individuals experiencing unfair loss or exploitation of rights (note 2)

• Consumers, employees, and rights-holders

Operational & Strategic Partners

• Legal and professional service firms

• Subject-matter experts

• Advocacy partners

System Actors

• Regulators

• Government agencies

• Industry bodies

• Employers and corporations

Influence & Reform Community

• Policymakers

• Law reform bodies

• Media and public interest groups

Note 2: NYFS does not characterise affected persons as victims, but as individuals whose rights have been unfairly exploited.

 

Current remediation service lines

• Credit hire - free accident vehicle

• Employment advocacy

• Class actions

• Privacy advocacy

• Other - Consumer protection, food safety, etc. Basically, if you are not at fault, and someone (an individual, company, industry or regulator) is not giving you a fair go contact NYFS.

 

Current areas of advocacy

• Vehicle Insurance Sector: Systemic losses are not being consistently or adequately recognised within the motor vehicle insurance industry. Key barriers include:

  • Entrenched industry practices among insurers

  • Legislative settings that are not aligned with comparable OECD jurisdictions

• Healthcare Privacy Risk (public and private): Elevated privacy risk persists across the healthcare sector. Contributing barriers include:

  • Continued underinvestment in technology and data security infrastructure

  • Potential limitations in principles-based legal and regulatory framework

  • Fragmented and overlapping regulatory oversight structures​

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Legal structure

• Currently a limited liability company

• Charitable application being sought

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